CLINICAL CENTER OF SERBIA

Clinical Center of Serbia is Europe's largest healthcare provider, treating 25,000 patients daily, with a capacity of over 3,000 beds. The laboratory's primary goal was to become the leading medical laboratory in Southeastern Europe by improving staff and patient satisfaction as well as turnaround time. The laboratory partnered with Abbott to perform a detailed workflow assessment to identify possible improvements of operational efficiency and patient care. Within three weeks, the resourceful team from Abbott was able to implement and integrate a personalized solution, while minimizing the distribution to laboratory operations. Following a smooth and efficient implementation, the staff quickly realized the synergistic value of Abbott's solution, including a 50% improvement in staff satisfaction based on staff surveys.